Patient Care Tech - CVHSC @Virginia Ranch - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville Ranchos, NV

9d•Onsite

About The Position

This position is accountable to perform clerical duties, act as a clinic/unit receptionist, and coordinate clinic/unit and patient activities both internally and externally via proper use of the computer and telephone. This position is responsible for maintaining an orderly and efficient reception station and waiting room area. This position performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties may include, but not limited to, greeting all patients and visitors according to CVH customer service standards, scheduling appointments, patient file maintenance/storage, obtaining insurance authorizations, and assisting with basic patient care activities and telemedicine.

Requirements

High School education or equivalent.
BLS (Must obtain within the first 90 days of employment).
Office Laboratory Assistant license (or obtain within 90 days of hire).
Professional customer service skills.
Previous clerical/unit clerk experience.
Knowledge of basic medical terminology, proper grammar, and spelling.
Basic computer skills required.
Basic arithmetic skills required.
Basic office equipment knowledge.
Good organizational and multi-tasking skills.
Ability to read and communicate in English.

Nice To Haves

Medical experience preferred.
Bilingual abilities preferred.

Responsibilities

Perform clerical duties.
Act as a clinic/unit receptionist.
Coordinate clinic/unit and patient activities.
Maintain an orderly and efficient reception station and waiting room area.
Perform and coordinate functions relating to registration, admitting, and discharging.
Greet all patients and visitors.
Schedule appointments.
Maintain and store patient files.
Obtain insurance authorizations.
Assist with basic patient care activities and telemedicine.
Communicate regarding registration, billing, billing inquiries, and insurance authorization.
Utilize the EHR system to accept copays, verify insurance coverage, and update patient billing information.
Maintain up-to-date and accurate documentation.
Facilitate the proper documentation of the patient care system.
Scan all documents in a timely manner.
Assist with order entry, refill requests, pharmacy communication, and medication management needs.
Document patient needs/concerns.
Maintain accuracy of information related to scheduling, patient care, and patient communication.
Maintain computer skills for registering, verifying, and authorizing patient accounts, completing referral authorization, and documenting patient care information.
Review and recommend changes to the department's record keeping system.
Utilize EHR system effectively.
Check patients in using the EHR and have them sign necessary paperwork.
Complete vital signs for patients.
Schedule initial and follow-up appointments accurately.
Maintain clinic forms.
Facilitate medication refill requests, prior authorizations, and communication with pharmacies.
Ensure a clean, organized, and presentable patient care environment.
Assist with basic patient care duties as needed.
Answer and direct phone calls professionally.
Demonstrate professional phone etiquette.
Communicate professionally with clinic staff for scheduling and patient updates.
Communicate professionally with all departments for scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies.
Communicate professionally with management, providers, therapists, nurses, visitors, and patients.
Communicate professionally with outside resources such as pharmacies, outpatient clinics, physician offices, and home health organizations.
Arrange follow-up care, medication delivery, and tests as needed.
Provide any outside results, records, or updates to appropriate parties as approved by nurses or managers.

Benefits

NO STATE INCOME TAX
Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
Vanguard 401(k) with match.
Employer paid Care Flight Membership for your household (full-time employees).
Employer Paid Basic Life and AD&D insurance.
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
Earned Time Off, Sick Leave and Paid Holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer paid Credit monitoring and Identity Theft Program through CyberScout.
Tuition Reimbursement, Clinical Ladder & HRSA Loan Repayment Program (for qualifying positions).
Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
Paid Volunteer Hours for staff to help in the community.