About The Position

The Patient Care Technician provides direct, age-specific care to patients in an assigned unit based on medical orders and the plan of care, under the direction of an RN or licensed independent practitioner. The role supports patients’ comfort, personal hygiene, and safety, and helps maintain a clean, stocked, safe clinical environment. The technician collects and documents patient information, assists with specimen collection, monitors patients’ conditions, and communicates relevant updates or safety concerns to the healthcare team. The position serves patients across the lifespan, from neonates through geriatrics, and requires care appropriate to each patient’s age, status, and needs. The technician follows VCUHS nursing and hospital policies and procedures, participates in required training and patient-safety initiatives, and maintains courteous, effective relationships with patients, visitors, coworkers, and other healthcare-team members. Work may involve high stress and fluctuating workloads, frequent interruptions, intense customer interactions, and a fast-paced, noisy environment. The role may include exposure to physical or verbal altercations, restraints, hazardous substances, body fluids, infectious materials, chemicals, moving mechanical parts, and x-ray or electromagnetic energy. Universal precautions and personal protective equipment are required. Compensation is $17.25–$24.12; actual offers depend on relevant experience, credentials, and qualifications.

Requirements

  • High school degree or equivalent.
  • Certification or completion of one of the following: Certified Nursing Assistant, Medical Assistant, Emergency Medical Technician, Military Corpsmen/Medic, or Nursing Aide Training Program.
  • Experience within a healthcare environment, or completion of a foundations/clinical nursing course and one clinical rotation.
  • AHA BLS HCP Certification or equivalent.
  • Knowledge of patient data collection and documentation, including vital signs, intake/output, and changes in patient condition.
  • Knowledge of basic hygiene and activities-of-daily-living care.
  • Ability to assist with feeding, hydration, and nutrition.
  • Ability to assist with ambulation and patient mobility.
  • Ability to provide safe, compassionate care and be accountable for assigned tasks.
  • Ability to wear personal protective equipment as needed.
  • Commitment to diversity, equity, and inclusion through continued development, inclusive behavior, and proactive management of bias.
  • Ability to meet the physical demands of lifting and carrying 0–100 pounds, pushing and pulling 0–100 pounds, climbing, stooping, kneeling, squatting, balancing, and bending.
  • Ability to sit, walk, and stand; perform shift work; maneuver patients’ weight; hear alarms and telephones; reach above shoulder level; and perform repetitive arm, hand, and finger movements.
  • Manual dexterity, including eye-hand coordination, and the ability to handle depth-perception requirements and exposure hazards described for the role.
  • Strong recall, reasoning, problem-solving, hearing, clear speech, legible writing, reading, and logical thinking.
  • Ability to work in a fast-paced environment, handle multiple priorities and frequent intense customer interactions, and adapt to frequent change.

Nice To Haves

  • Certified Nursing Assistant credential.
  • Acute-care experience as a nursing assistant or aide.

Responsibilities

  • Provide safe, direct, age-appropriate care to patients in the assigned unit.
  • Provide direct and indirect care to patients with and without medical or surgical complications to meet comfort, personal hygiene, and safety needs.
  • Monitor patients’ conditions and update the healthcare team.
  • Deliver care in accordance with nursing and medical plans of care and VCUHS policies and procedures.
  • Maintain the assigned clinical location as a safe, clean, and stocked environment.
  • Maintain supplies, educational materials, equipment, and, as applicable, the sterilization of supplies and instruments.
  • Accurately identify patients, observe safety goals, and report patient responses or incidents posing harm or threat to a licensed independent practitioner, manager, and/or Registered Nurse.
  • Obtain and record initial and ongoing patient information, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other information required by VCUHS policy.
  • Obtain or assist in collecting specimens for diagnostic or waived tests.
  • Attend mandatory in-services and trainings and meet online training requirements.
  • Support patient safety through job performance and participation in hospital, department, or unit patient-safety initiatives.
  • Establish and maintain courteous, effective rapport with patients, visitors, coworkers, and healthcare-team members; respond promptly to instructions and demonstrate sensitivity to their needs.
  • Provide equitable, age-appropriate care and apply knowledge of lifespan growth and development to patient assessment and care.
  • Perform other duties as assigned.
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