Patient Care Tech - MCU - CNRVMC - Day Shift

Carilion Clinic•Christiansburg, VA

1d•Onsite

About The Position

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. Provides quality service through a team oriented, collaborative approach to patient care. The Patient Care Technician Provides basic nursing care and performs technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility. Contributes to Carilion Clinic's performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes. Assists with chart audits. Participates in unit quality activities. Actively participates in unit activities and/or organization councils/committees. May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds) Provides support for department/unit staff scheduling, including covering lunch assignments. Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes. Orders department/unit supplies and equipment and stocks/organizes supplies. Assists with wayfinding, answering phones, making meaningful connections with patient and visitors. Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission. Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times. Answers phones and interacts with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members Participates in the sitter process (if competencies appropriate). Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc May be responsible for phlebotomy (competency appropriate) May conduct nonsterile wound care dressings (competency appropriate) May replace and remove saline locks (competency appropriate) May do colostomy bag changes (competency appropriate).

Requirements

High School Diploma or GED required.
None (experience).
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for position.
If working in a critical access facility, a Certified Nursing Assistant is required.

Responsibilities

Performs basic clerical and technical clinical services relating to patient care, cleanliness, safety, and comfort.
Provides basic nursing care and performs technical skills for specified age groups.
Assists patients with activities of daily living.
Documents and reports patient observations to licensed staff.
Transports patients, supplies, specimens, and equipment within the facility.
Contributes to performance improvement activities and participates in unit quality activities.
Assists with chart audits.
Supports department/unit staff scheduling.
Reviews medical records for outstanding orders and notifies nurses of stat orders and medication changes.
Orders and stocks department/unit supplies and equipment.
Assists with wayfinding, answering phones, and interacting with patients and visitors.
Processes equipment between patients, including cleaning and gathering supplies.
Operates and maintains general office equipment.
Leads admission, transfer, and discharge processes, focusing on patient experience.
Assists in coordinating patient flow using department/unit specific software and Intranet.
Promotes process improvement initiatives.
Welcomes and assists patients and visitors, including assisting with registration.
Answers phones and interacts with patients, visitors, physicians, and other health professionals.
Receives and screens incoming calls and patient call system messages.
Monitors cleanliness of waiting and break rooms and performs safety/environmental rounds.
Participates in the sitter process.
Assists with maintaining regulatory compliance.
May be responsible for phlebotomy.
May conduct nonsterile wound care dressings.
May replace and remove saline locks.
May perform colostomy bag changes.