PATIENT CARE TECH II

Graves Gilbert Clinic•Bowling Green, KY

About The Position

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Requirements

Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
Strong interpersonal and communication skills with a patient-centered approach.
Ability to multitask across clinical and laboratory responsibilities.
Experience with EHR systems and LIS software.
Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.
Willingness to travel between Urgent Care locations with reliable transportation.
Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.
High School diploma or GED required

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred

Responsibilities

Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
Assist providers with examinations, minor procedures, wound care, and splinting as needed.
Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
Conduct EKGs and other diagnostic tests as directed by the provider.
Educate patients on procedures, treatments, and post-care instructions.
Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.
Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
Process and prepare lab specimens for in-house and reference lab testing.
Enter and release patient orders in the Laboratory Information Systems (LIS).
Maintain compliance with bloodborne pathogen protocols and infection control policies.
Monitor and report any equipment malfunctions.
Assist in maintaining Urgent Care laboratory inventory and supplies.
Accurately document patient history, procedures, and treatments in electronic health records (EHR).
Assist with patient check-in, insurance verification, and copay collection as needed.
Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
Manage medical supply inventory to ensure availability of necessary items.
Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
Assist in training and orienting new employees or students in department functions.