Patient Care Support Representative - Supplemental Staffing/Float Pool

VCU Health • Richmond, VA

5d • Onsite

About The Position

The Patient Care Support Representative assists the Staffing Nurse or Clinical Administrator with the allocation of Supplemental staff to all age specific group of patients throughout the health system. This job allocates all outside agency sitter staff to patients with priority safety issues. This job demonstrates compliance with all local, state, and federal laws and regulations, including JCAHO standards, STAR service and VCU Health policies and procedures.

Requirements

• Minimum of one (1) year of previous call center; staff scheduling; medical office and/or customer service work experience
• High School Diploma or equivalent
• Critical thinking and logical skills.
• Frequent changes of documentation in multiple locations.
• Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Nice To Haves

• Previous experience working in a medical office setting
• Previous experience with staff scheduling systems, e-mail and medical terminology

Responsibilities

• Assists the Staffing Nurse or Clinical Administrator with the allocation of Supplemental staff to all age specific group of patients throughout the health system.
• Allocates all outside agency sitter staff to patients with priority safety issues.
• Demonstrates compliance with all local, state, and federal laws and regulations, including JCAHO standards, STAR service and VCU Health policies and procedures.
• Receiving and making phone calls, and email communication.
• Handling, transportation, access to and/or contact with medications and related supplies.

Benefits

• Rotating shifts, weekends, and holidays may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED