Patient Care Supervisor

AUNT MARTHAS HEALTH AND WELLNESS INC•Tinley Park, IL

3d•$23 - $25•Onsite

About The Position

Aunt Martha’s Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best—provide healthcare and wellness services to those who need them most.

Requirements

Certified or Registered Medical Assistant
Prior supervisory experience
Pediatrics experience
Valid driver’s license and current auto insurance
Ability to work evenings, weekends, and some holidays
Flexibility to travel between clinic locations as needed

Responsibilities

Deliver exceptional customer service using the AIDET model
Ensure proper screening and triage of walk-in patients
Communicate clinical concerns to providers and leadership
Assist with patient registration and check-out as needed
Maintain high standards of infection control, medication administration, and procedural support
Supervise and support Medical Assistants in daily operations
Develop and manage daily staff assignments and workflows
Complete onboarding for new hires within 90 days
Conduct annual competency evaluations
Mentor staff to support growth, performance, and retention
Manage real-time patient scheduling and clinic flow
Partner with Patient Experience Supervisor on claims, supplies, and equipment needs
Ensure all claims are closed and submitted daily
Coordinate equipment maintenance and vendor services
Support monthly Joint Commission documentation and compliance
Communicate policy and procedural updates to staff
Attend required trainings and complete Core Curriculum
Perform additional duties as assigned