Float Patient Care Specialist – Charlottesville Area
About The Position
SMJMG is excited to hire a full-time Patient Care Specialist to help create an exceptional experience for our patients every day! This FLOAT position offers a unique opportunity to support 10 clinics throughout the Charlottesville area, allowing you to expand your skills, gain exposure to multiple specialties and teams, and continue growing within the organization. No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning, and building connections across multiple practices. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.
Requirements
- At least 3 years of customer service experience
- 1 year of healthcare experience or medical schooling
- High School diploma or equivalency REQUIRED
- Customer service experience REQUIRED
Responsibilities
- Answering phones
- Scheduling appointments
- Answering patient questions
- Communicating with insurance carriers and discharge planners in a professional manner
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
