Patient Care Specialist

Sentara Hospitals • Williamsburg, VA

10d • Onsite

About The Position

SMG Family Internal Medicine is excited to hire a Patient Care Specialist in Williamsburg, VA to help create an exceptional experience for our patients every day! This If you have at least 3 years of customer service experience along with 1 year of healthcare experience and have been looking for an opportunity to join Sentara, this could be the perfect next step in your career. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Must have ability to communicate with insurance carriers and discharge planners in a professional manner. Must be enthusiastic and energetic.

Requirements

• 1 year of healthcare experience REQUIRED
• 3 years of customer service experience REQUIRED
• High School diploma or equivalency REQUIRED
• Must be enthusiastic and energetic

Responsibilities

• Provide non-clinical support within a physician's office
• Ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery
• Answering phones
• Scheduling appointments
• Answering patient questions
• Communicate with insurance carriers and discharge planners in a professional manner

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED