Patient Care Specialist

Sentara Hospitals • Williamsburg, VA

4d • Onsite

About The Position

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

Requirements

• Three (3) years Clerical, Customer Service experience required.
• One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
• High School Diploma (Required)

Nice To Haves

• Experience with Electronic Medical Record systems preferred.
• An Associate's level degree in lieu of the required experience will be considered.

Responsibilities

• Provides non-clinical support within the clinic/practice environment.
• Ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.
• Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.
• Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc.
• Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Sick
• Tuition Reimbursement
• 401k/403B
• 401a
• Performance Plus Bonus
• Career Advancement Opportunities
• Work Perks
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED