Patient Care Specialist II- PRN

Millennium Physician Group•Macon, GA

8d•$20 - $22•Onsite

About The Position

MPG is seeking a reliable and patient-focused Patient Care Specialist to support our Radiology office located at 446 Poplar St Ste B, Macon, GA 31201. This PRN position provides essential front-office coverage as needed when team members are out on PTO or call out unexpectedly. If you thrive in a fast-paced clinical environment and enjoy delivering excellent service, this role is a great fit. The Patient Care Specialist plays a key role in ensuring smooth patient flow, accurate administrative processing, and exceptional customer service. This role supports a Radiology office that sees up to 50 patients per day, requiring strong multitasking skills and a calm, professional demeanor.

Requirements

1–2 years of experience in a healthcare front office
Strong customer service and communication skills
Experience with insurance verification, scheduling, and EMR systems
Ability to multitask in a high-volume Radiology setting
Knowledge of HIPAA and patient confidentiality standards
Professional, dependable, and team-oriented

Responsibilities

Patient Check-In & Check-Out — Greet patients, verify information, complete check-in/out procedures, and ensure a smooth visit experience.
Phone Support & Scheduling — Answer calls, schedule appointments, and route inquiries appropriately.
Insurance Verification — Verify insurance coverage and ensure accurate documentation.
Copay Collection — Collect patient copays and process payments accurately.
EMR Documentation — Update patient records and follow established protocols for documentation and order initiation.
Customer Service — Provide friendly, professional support to patients and internal team members.
Referral & Records Processing — Process urgent specialist referrals, appointment ticklers, and urgent medical record release requests.
Billing Flag Awareness — Recognize and communicate outstanding balance indicators.
General Administrative Tasks — Faxing, scanning, filing, and other office duties.
HIPAA Compliance — Maintain secure, compliant handling of PHI; no unsecure emails, texts, or voicemail messages.
Clinical Competency — Maintain proficiency in practice-specific workflows and standards.
Practice Manager Support — Assist with administrative tasks as assigned.
Team & Patient Service Excellence — Demonstrate professionalism, empathy, and strong service skills.
Other Duties — Perform additional responsibilities as needed.