Patient Care Specialist I

Millennium Physician Group • Brandon, FL

2d • Onsite

About The Position

The Patient Care Specialist I serves as the first point of contact for patients, providing excellent customer service while managing front desk operations. Responsibilities include patient check-in/check-out, demographic updates, insurance verification, appointment scheduling, and handling calls. The Patient Care Specialist I is responsible for delivering exceptional patient service while supporting daily front office operations in a fast-paced clinical environment.

Requirements

• High school diploma or equivalent required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment

Nice To Haves

• Previous medical office or customer service experience preferred
• Spanish-speaking is a plus but not required

Responsibilities

• Greet and check in patients in a professional and friendly manner
• Accurately update and verify patient demographics and insurance information
• Verify insurance eligibility and benefits prior to services
• Answer incoming calls and respond to patient inquiries
• Schedule, reschedule, and confirm patient appointments
• Check out patients and ensure all necessary documentation is complete
• Maintain patient confidentiality and comply with HIPAA regulations
• Support providers and clinical staff to ensure smooth patient flow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED