Patient Care Specialist I - Ambulatory

Pinnacle Treatment Centers • Roanoke, VA

1d

About The Position

Patient Care Specialist I – Ambulatory Services Full‑Time | Roanoke, VA Shifts Available: 4 PM – 12:30 AM Shift differential available We offer competitive compensation, schedule flexibility, and opportunities for professional growth within a supportive, mission‑driven environment. As a Patient Care Specialist I – Ambulatory Services (PCS I) at our Roanoke, VA location, you will be an essential member of the multidisciplinary treatment team providing direct patient care in a transitional living and ambulatory recovery environment. This role focuses on patient safety, engagement, and structure while supporting individuals through the early stages of recovery. Why Pinnacle Pinnacle Treatment Centers is a mission‑driven organization dedicated to providing compassionate, evidence‑based addiction treatment. Patient Care Specialists play a critical role in creating safe, structured, and recovery‑focused environments. Supportive, team‑based work environment Entry‑level opportunity into behavioral healthcare Structured training and development Meaningful work supporting patient recovery Teammate Benefits 18 days Paid Time Off (PTO) and 8 paid holidays Shift differentials for evening and overnight schedules Defined career pathing through the Patient Care Specialist Tier Program Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities Access to 600+ free CEU courses Discounted tuition opportunities through Capella University Schedule flexibility to support work‑life balance Merit‑based increases recognizing performance and growth Commitment to Diversity, Equity, and Inclusion

Requirements

• High school diploma or GED
• Basic computer skills or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 20%, including patient transportation

Nice To Haves

• At least six (6) months of experience in a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process

Responsibilities

• Support patient engagement through positive role modeling, encouragement, and motivational interviewing
• Promote a trauma‑informed, recovery‑oriented environment through calm presence and respectful enforcement of program guidelines
• Support AMA prevention efforts by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables according to policy
• Monitor patient self‑administration of medications and obtain vital signs as required, reporting concerns to medical staff
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure timely and accurate EHR and facility documentation, including shift reports and incident reports
• Facilitate or support recovery activities, support groups, and daily programming
• Assist patients in developing life and recovery skills through structured activities
• Support meal planning, grocery organization, and independent living skill development
• Assist patients with basic aftercare information gathering and communication with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage records
• Organize and support store runs in accordance with established guidelines
• Maintain a clean, safe, and secure physical environment through routine inspections
• Perform duties in alignment with CARF standards to support accreditation readiness
• Maintain required training and certifications
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Shift differentials for evening and overnight schedules
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and growth
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees