Patient Care Specialist I - Ambulatory

Pinnacle Treatment Centers • Richmond, VA

23h

About The Position

Patient Care Specialist I – Ambulatory Full Time | Location: Richmond, VA Position Overview: The Patient Care Specialist I is a member of a multidisciplinary team who provides direct support to patients in a residential addiction recovery environment. This role is responsible for continuous patient care, supervision, interaction, and role modeling appropriate behaviors while providing structure and observation for patients entering treatment. Teammate Appreciation Benefits: Pinnacle Treatment Centers values its teammates and offers benefits to support personal and professional growth, including: Student Loan Repayment Program (STAR LRP) eligibility at 90% of facilities Access to over 600 free CEU courses Discounted tuition through Capella University 18 days of Paid Time Off and 8 paid holidays Diversity, Equity, and Inclusion initiatives Schedule flexibility Merit-based salary increases

Requirements

• High School Diploma or GED
• General knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in good standing and insurable for company driving
• Ability to travel locally up to 10% for patient transportation; no overnight travel required
• CPR/MANDT certification (training provided)

Nice To Haves

• Six (6) months of experience in a behavioral healthcare setting
• Basic knowledge of addiction and the recovery process

Responsibilities

• Ensure the safety, wellbeing, and structure of the patient environment
• Serve as a resource for new patients by introducing them to peers and teammates and encouraging program participation
• Provide continuous patient care, supervision, and interaction
• Maintain a positive, empathetic, and professional approach with patients and teammates
• Utilize de-escalation techniques, active listening, and appropriate boundaries
• Conduct safety checks according to individualized supervision guidelines
• Document patient information accurately and timely
• Provide or coordinate patient transportation as needed
• Assist with AMA identification and intervention
• Perform other duties as assigned

Benefits

• Student Loan Repayment Program (STAR LRP) eligibility at 90% of facilities
• Access to over 600 free CEU courses
• Discounted tuition through Capella University
• 18 days of Paid Time Off and 8 paid holidays
• Diversity, Equity, and Inclusion initiatives
• Schedule flexibility
• Merit-based salary increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees