Patient Care Specialist I - Ambulatory

Pinnacle Treatment Brand

2d•Onsite

About The Position

Patient Care Specialist I – Ambulatory Full Time | Location: Richmond, VA Position Overview: The Patient Care Specialist I is a member of a multidisciplinary team who provides direct support to patients in a residential addiction recovery environment. This role is responsible for continuous patient care, supervision, interaction, and role modeling appropriate behaviors while providing structure and observation for patients entering treatment. Teammate Appreciation Benefits: Pinnacle Treatment Centers values its teammates and offers benefits to support personal and professional growth, including: Student Loan Repayment Program (STAR LRP) eligibility at 90% of facilities Access to over 600 free CEU courses Discounted tuition through Capella University 18 days of Paid Time Off and 8 paid holidays Diversity, Equity, and Inclusion initiatives Schedule flexibility Merit-based salary increases

Requirements

High School Diploma or GED
General knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word)
Valid driver’s license in good standing and insurable for company driving
Ability to travel locally up to 10% for patient transportation; no overnight travel required
CPR/MANDT certification (training provided)

Nice To Haves

Six (6) months of experience in a behavioral healthcare setting
Basic knowledge of addiction and the recovery process

Responsibilities

Ensure the safety, wellbeing, and structure of the patient environment
Serve as a resource for new patients by introducing them to peers and teammates and encouraging program participation
Provide continuous patient care, supervision, and interaction
Maintain a positive, empathetic, and professional approach with patients and teammates
Utilize de-escalation techniques, active listening, and appropriate boundaries
Conduct safety checks according to individualized supervision guidelines
Document patient information accurately and timely
Provide or coordinate patient transportation as needed
Assist with AMA identification and intervention
Perform other duties as assigned