Patient Care Services - Portland Office

Maine Optometry•Portland, ME

15h•$20 - $23•Onsite

About The Position

Maine Optometry is seeking full-time Patient Care Services team members for its Portland office. These regular, full-time positions require a strong work ethic and a positive attitude. The ideal candidate will be friendly, detail-oriented, and eager to contribute to a positive work environment. While experience in healthcare or customer service is a plus, it is not required as comprehensive training will be provided.

Requirements

High school graduate or equivalent
Strong customer service skills: communicator, listener & team player
Basic math skills
Familiarity with computers and ability to learn new software
Embraces change
Previous customer service experience

Nice To Haves

Previous medical office experience

Responsibilities

Provide excellent customer service to all patients, vendors, and patrons.
Perform various routine clerical work.
Provide data entry support.
Provide information and assistance to patients regarding departmental policies and procedures.
Answer telephone, screen, and direct calls.
Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
Handle inquiries from patients and vendors.
Receive and sort mail and other deliverables.
Maintain and organize the reception/waiting area.
Operate a variety of office equipment including, but not limited to: copiers, phones, computers.
Input and retrieve data within the computer system.
Provide excellent customer service in scheduling patient appointments.
Control and request as appropriate inventory relevant to the reception area.
Complete the end of day tasks and other outstanding paperwork to close out the day services.
Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Receive and organize office materials and supplies.
Receive, sort, and distribute incoming and outgoing correspondence.
Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned.