Patient Care Representative
About The Position
The Virginia Eye Institute (VEI) is seeking a Patient Care Representative for their Hanover location. VEI is a large practice with eight locations and an ambulatory surgery center, focusing on ophthalmology and optometry. The ideal candidate will be passionate about patient care, reliable, possess outstanding patient service skills, and be a team-player. Key attributes include being a self-starter, friendly, motivated, organized, and capable of working independently while contributing to a team environment. A caring demeanor and the ability to build patient rapport are critical. The role requires high productivity, eagerness to learn, and motivation to succeed. This position is responsible for creating a welcoming environment, accurate data entry of patient information (demographic, insurance, financial), and collecting patient payments.
Requirements
- Minimum education: HS diploma or equivalent
- Previous experience working in medical office or hospital registration.
- Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
- Ability maintain a high degree of confidentiality
- Demonstrates attention to detail
Nice To Haves
- Prefer Associates degree or some college education in business or medical related field
Responsibilities
- Handles patient scheduling for outpatient and other ancillary department visits
- Checks the database for available preferred schedules to meet patient’s first choice for dates and times
- Confirms future appointments as well as any changes to existing appointments with patients via phone
- Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
- Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
- Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
- Communicates estimate of charges as applicable prior to patient appointment
- Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
- Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
- Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
- Responsible for delivering results for key performance indicators as established by the Clinic Manager
- Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.
Benefits
- Continuing education and advancement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
