Call Center Representative

Tyson Eye•Cape Coral, FL

2d•Remote

About The Position

As a healthcare Patient Care Representative in our Communication Center you will be responsible for successfully managing inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes, entering new patient information, scheduling and directing callers to appropriate departments. The Communication Center handles a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.

Requirements

Exceptional customer service with a smile
A dependable Team Player
Ability to learn new things
Knowledge on how to review patient charts, verify information, explain charges and answer questions
Ability to write succinct and accurate notes in the patients' electronic health record
Previous Inside Sales or Call Center Experience
Proficiency in technology

Nice To Haves

Ability to speak a second language

Responsibilities

Managing inbound and outbound calls
Following communication scripts
Handling different topics
Acting as a liaison between the company and its customers
Evaluating all documents to ensure appropriate information has been obtained for billing purposes
Entering new patient information
Scheduling and directing callers to appropriate departments
Using appropriate resources to complete accurate responses to patient inquiries or requests
Reviewing patient charts
Verifying information
Explaining charges
Answering questions
Writing succinct and accurate notes in the patients' electronic health record