Patient Care Representative - (8am - 5pm)
About The Position
Gladstone Psychiatry and Wellness is seeking a dedicated Patient Care Representative for our Bethesda location. This role is essential in ensuring that our patients have a positive and professional experience from the moment they enter our facility. The ideal candidate will be enthusiastic about patient care and customer service, with the ability to multitask effectively in a fast-paced office environment. As a Patient Care Representative, you will engage with patients in person, over the phone, and via email, ensuring that all interactions are handled with care and professionalism.
Requirements
- High school diploma, certificate, or equivalent
- Minimum 1 year of face-to-face customer service experience
- Proven track record of customer satisfaction
- Working knowledge of Microsoft Suite and related products
- Knowledge and understanding of the use of Electronic Medical Records systems
- Flexibility in handling various tasks
Responsibilities
- Greeting patients and guests in a courteous manner
- Verifying insurance and demographic information
- Collecting payments
- Updating patient information in our systems
- Advising patients of any outstanding balances
- Collaborating with clinicians to ensure seamless patient care
- Managing front desk operations, ensuring that they are open and available on time for both patients and providers
- Scheduling follow-up appointments
- Sending out appointment reminders
- Completing all required workflows daily
- Maintaining multiple spreadsheets and workflows
- Collecting and distributing mail and packages
- Notifying patients and clinicians of any service delays
- Ensure front desk operations are open and available on time for patients and providers
- Greet all patients and guests in a courteous and welcoming manner
- Ensure proper verification of insurance and demographic information
- Collect both co-pay and/or self-pay balances
- Collaborate with clinicians of the practice
- Ensure documentation is entered and maintained in the EMR
- Schedule follow-up appointments
- Send out appointment reminders
- Complete all required workflows daily
- Collaborate with the Revenue departments
- Notify patients and clinicians of service delays
- Maintain multiple spreadsheets and workflows
- Perform other duties as assigned
Benefits
- Competitive compensation and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
