Patient Care Representative
Shields Health Solutions•Westford, MA
•$17 - $29•Onsite
About The Position
The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. Weds 630a-3p Thursday 630a-3p Friday 630a-3p Saturday 630a-7p
Requirements
- High School Diploma required
- Excellent communication skills and computer proficiency required
- Attention to detail and typing accuracy required
- Ability to follow instructions with minimal supervision
- Proven ability to multi task and exceed customer expectations is required
- Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.
Nice To Haves
- Medical office or healthcare administration courses preferred
- Knowledge of anatomy, medical terminology and insurance requirements is preferred.
Responsibilities
- Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
- Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
- Ability to recognize and utilize when language services are needed
- Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
- Work in collaboration with technologists/radiologists to ensure proper patient flow.
- Process outgoing and incoming US and inter-office mail and UPS deliveries.
- Prepare set up for next day’s appointment schedule and communicate any potential issues
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
- Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
- Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Maintain co pay/petty cash accuracy and make daily bank deposits
- Assist with on-boarding and training of new employees
- Performs other related duties as required
- Work to maintain survey return rates in conjunction with company guidelines and goals
- Workflow in collaboration with multi-departments to ensure efficiencies
Benefits
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
