Patient Care Representative (call center rep)
About The Position
At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be a part of a team transforming lives and supporting dreams every day!
Requirements
- High school diploma or general equivalency diploma
- Strong communication, customer service, problem solving, and organizational skills
- Must be able to work independently and proficient with technology
Nice To Haves
- Bilingual in English and Spanish preferred
- Minimum of 1 year customer service role(s) experience preferred
Responsibilities
- Provides exceptional customer service ensuring patients have the post-operative information and assistance needed during their recovery period.
- Manages high volume of inbound and outbound calls in a timely and professional manner
- Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
- Performs outbound calls ensuring follow-up of all post-operative patients
- Maintains open communication with post-operative patients via electronic platforms (e-mail, message, etc.)
- Collaborates with other department representatives to resolve patient concerns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
