Patient Care Navigator

Envita Medical Centers LLC • Scottsdale, AZ

5d • Onsite

About The Position

The Patient Care Navigator is a key part of Envita's patient experience, serving as a trusted first point of contact for individuals exploring our specialized care programs. This role focuses on education, connection, and care navigation - helping patients and their families feel informed, supported, and confident as they consider next steps. This is a primarily phone-based position, engaging in warm, inbound conversations with patients who have already expressed interest in Envita's services. These are meaningful, relationship-driven conversations - not cold calls - often with individuals navigating complex medical decisions or emotionally challenging circumstances. Your role is to meet each patient with empathy, clarity, and thoughtful guidance. This is an in-office position located at our Scottsdale, AZ campus, working alongside a collaborative, mission-driven care team.

Requirements

• Ability to connect, communicate, and care

Nice To Haves

• Phone-based roles such as patient intake, care coordination, customer support, client services, or consultative positions
• Experience supporting individuals during stressful or emotionally complex situations
• Backgrounds in healthcare, wellness, advocacy, or service-oriented fields

Responsibilities

• Connect with new and prospective patients who are actively seeking information and support
• Educate patients and families on Envita's personalized care approach in a clear, compassionate, and approachable way
• Listen closely to each patient's unique situation and tailor conversations to where they are in their journey
• Translate complex medical or technical information into language that is easy to understand
• Build trust and rapport through empathetic, patient-centered phone conversations
• Guide patients through next steps and help to coordinate their care experience
• Collaborate with internal clinical and administrative teams to ensure a seamless patient journey
• Accurately document conversations to support continuity, quality, and personalized care

Benefits

• Medical
• Life
• Dental
• Vision
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed