Patient Care Manager
About The Position
The Patient Care Manager (PCM) leads from the heart with clinical expertise, presence, and a deep commitment to excellence. As a PCM, you serve as both a nurse and a leader, guiding your interdisciplinary team to provide high-quality, compassionate care that honors every patient’s goals. You support the people who support our patients, offering coaching, structure, and oversight to ensure the team functions as one. From coordinating admissions and care plans to mentoring nurses and monitoring quality outcomes, your leadership ensures patients and families receive the consistent, personalized support they deserve. As a Patient Care Manager, you lead a local hospice team with clarity, compassion, and clinical integrity. You guide care plans, coach team members, and oversee the delivery of services across nursing, psychosocial, spiritual, and support disciplines. You are responsible for ensuring timely admissions, effective team communication, regulatory compliance, and the consistent delivery of safe, high-quality care. You model Lifted values in every interaction and help protect the unity, trust, and excellence that define the patient experience.
Requirements
- Graduate of an accredited Diploma, Associate, or Bachelor’s nursing program.
- Active RN license in good standing, in accordance with state and/or Nurse Licensure Compact (NLC) requirements.
- Current CPR certification (if required for direct patient visits).
- Minimum of 2 years of hospice or home health nursing experience in the past 36 months; hospice strongly preferred.
- Prior experience in clinical leadership or team supervision preferred.
- Strong clinical judgment, assessment skills, and regulatory knowledge.
- Excellent interpersonal and communication skills.
- EMR proficiency required; KanTime experience preferred.
- Strong organizational, mentoring, and time management abilities.
- Must be able to read, write, and communicate clearly in English.
- Valid driver’s license, reliable transportation, and auto liability insurance.
Nice To Haves
- KanTime experience preferred.
Responsibilities
- Lead the interdisciplinary team – Provide day-to-day guidance and oversight for nurses, social workers, chaplains, CNAs, and volunteers.
- Support quality and continuity – Ensure patient care is delivered in alignment with Lifted standards, hospice regulations, and ethical best practices.
- Facilitate team meetings – Serve as the team lead during IDT meetings, helping review and align care plans.
- Mentor and coach staff – Provide training, feedback, and performance coaching to clinical team members.
- Support hiring and onboarding – Assist with recruitment, orientation, and ongoing development of new staff.
- Complete assessments and admissions – Conduct patient evaluations and initiate care plans as needed.
- Monitor care plans – Ensure care plans are regularly updated based on patient needs, preferences, and changes in condition.
- Oversee clinical decisions – Provide RN-level review and guidance during complex admissions or care changes.
- Support discharge processes – Help evaluate when discharge is appropriate and ensure safe transitions.
- Monitor documentation – Ensure accurate, timely charting in alignment with EMR standards and regulatory requirements.
- Conduct quality reviews – Complete periodic audits, ride-alongs, or evaluations to assess staff performance and care quality.
- Report and resolve issues – Identify QA concerns and communicate timely with the Clinical Manager.
- Promote HIPAA compliance – Maintain patient confidentiality and enforce organizational policies.
- Coordinate with providers – Maintain regular communication with physicians, referral partners, and community agencies.
- Educate patients and families – Provide clear, compassionate explanations of hospice services, care plans, and symptom expectations.
- Lead problem-solving – Help resolve clinical, logistical, or interpersonal challenges within the team.
- Uphold infection control – Promote and model safe practices and standard precautions in all clinical interactions.
- Contribute to strategic goals – Support Lifted’s growth, service expansion, and excellence initiatives.
- Identify workflow improvements – Recommend process enhancements to improve team efficiency and patient outcomes.
- Support training and compliance initiatives – Participate in leadership development, policy updates, and new process rollouts.
- Use EMR systems effectively – Maintain accurate documentation in Kantime and support documentation accuracy across the team.
- Navigate digital tools – Utilize Google Workspace, Microsoft Office, and Lifted systems to support communication and operations.
Benefits
- Paid Time Off
- Employer paid life insurance policy
- Employer contributions toward employee health and dental insurance
- Comprehensive benefits, including medical, dental, vision, life, and both short-term and long-term disability coverage
- 401(k) Plan — includes discretionary profit-sharing contribution(s)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
