Patient Care Manager

Integritus Healthcare•Springfield, MA

11h•Hybrid

About The Position

Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve. Integritus Healthcare – Pioneer Valley Hospice & Palliative Care offers competitive compensation, employee satisfaction, growth and career advancement, cookouts and luncheons, a culture of respect and empowerment, celebrating individuality, and recognizing excellence. Benefits include paid time off (vacation, sick, holiday), medical insurance, FSA, dental, vision, life insurance, long-term disability insurance, HRA, and 401(k). Pioneer Valley Hospice has been caring for area families since 1989, providing top-quality skilled nursing care for short-term rehabilitation and long-term care. We focus on maximizing patient recovery, comfort, and independence for the highest possible quality of life. From post-surgery and post-hospital rehabilitation to long-term care for a chronic illness, our highly skilled care teams provide compassionate attention and specialized care every step of the way.

Requirements

Minimum of 4-5 years of experience in health care.
Clinical experience in hospice, home care, or Long-Term Care is required.
Understanding of hospice philosophy and issues of death/dying.
Associate’s degree in nursing is required.
Possesses and maintains current CPR Certification.
Current MA licensure: RN
Valid driver’s license
Demonstrates the ability to multitask, is detail-oriented with strong time-management skills
Has creative problem-solving skills.

Nice To Haves

Leadership experience in a healthcare setting preferred.
Bachelor's degree in nursing is preferred.

Responsibilities

Coordinates and oversees all direct and indirect patient services provided by the clinical personnel.
Demonstrates an understanding of hospice philosophy and principles, along with the ability to clearly and effectively communicate these to others.
Reviews and triages referred patients’ medical diagnoses, prognoses, and clinical courses to assess eligibility in collaboration with the Medical Director and hospice team.
Participates in the insurance verification and authorization processes as needed.
Provides support for clinical care and electronic documentation to hospice team clinicians, both in the office and in the field, to ensure that the plan of care is completed, documented, and implemented in a timely and appropriate manner.
Administrative and clinical supervision of the clinical team, including supervisory visits and written performance reviews for clinical staff.
Maintains expertise in case management responsibilities per regulations and agency standards to assist case managers as needed.
Maintains an adequate and appropriate inventory of supplies and equipment for the provision of patient services.
Facilitates weekly Interdisciplinary Team meetings in collaboration with the Patient Care coordinators and Executive Director.
Participates in staff orientations and training, quality improvement meetings and activities, and annual policy reviews.
Oversees the schedule for nursing services, ensuring that sufficient clinical personnel are available during operating hours.
Leads the training and supervision of daily tasks, conducts ride-along visits, and carries out written performance reviews.
Participates in the Administrator On-call rotation.
Maintains thorough knowledge of hospice regulations and standards and be responsible for complying with and promoting accepted professional standards and principles.
Reviews documentation from staff for completeness and provide feedback and assistance as necessary.
Demonstrates excellent and respectful communication skills.
Works harmoniously and cooperatively within the team structure, willingly assisting coworkers and consistently maintaining productivity while demonstrating high standards of professionalism.
Prioritizes the rights of patients, family members, and coworkers.
Ensures that IDT productivity expectations align with the position.
Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, and expenses.
Perform other duties as assigned.