Patient Care Manager - Urology

Carle Health•Peoria, IL

6d•$42 - $73

About The Position

The Patient Care Manager is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent from the organization's leadership team to coordinate and manage the activities in the clinic.

Requirements

Leadership
Bachelor's Degree
Commercial Driver's License (CDL) - Illinois

Responsibilities

Full authority over daily operations.
Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic(s) they are supporting.
Ensure effective, efficient office operations, optimizing performance.
Continually improving quality of care in a vastly changing health care environment.
Oversee of the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
Follow protocols and policies in decision making.
Identify and resolve operational issues and day-to-day oversight and responsibility.
Seek guidance from director of clinic operations as needed.
Responsible for financial operations of the clinic including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, monitoring accounts receivable and reviewing required reports.
Budget preparation and participate in annual budgeting process and budget development as directed.
Review monthly financial statements.
Be aware of what is happening in clinic/department and the organization by attending clinic/department and site lead meetings, reading emails and regularly checking information on the organization’s intranet site.
Demonstrate initiative to improve quality and customer service.
Strives to exceed customer expectations.
Implement and sustain strategic initiatives.
Perform other duties as requested by the organizations management team and the providers.
Facilitate the smooth and effective operations of the office.
Create a culture of innovation, learning, teamwork and professional practice.
Consistent with the mission, vision and values of the organization.
Establish effective mechanisms of communication with staff, providers and patients.
Foster an environment of openness, trust, teamwork and staff development.
Act as a liaison between physicians/providers and the organization’s leadership team.
Achieve effective communication and optimal operational processes.
Partners with associate medical director and director on provider performance and talent management.
Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs.
Responsible for follow-up with new providers and necessary paperwork has been completed prior to starting and working with the director as needed for assistance.
Consultant and final decision maker with respect to employee relations situations.
Informs and partners with HR and director on high level employee situations.
Take the leadership role in times of disaster.
Secure the safety of staff, patients, visitors, the facility and protected health information when possible.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.