Patient Care Manager

St. Luke's University Health Network • Lehighton, PA

10d • Onsite

About The Position

The Patient Care Manager provides oversight of both the Adult and Older Adult Behavioral Health Units at the Lehighton campus. Adult BHU, 22-licensed beds (18-606100). Older adult BHU, 20-licensed beds (18-606150). Patient Care Managers are required to maintain clinical competence should the need arise to clinically support the department during emergent situations. The Patient Care Manager is responsible for the quality, safety and efficiency of patient care providers in the assigned department(s). This includes functional responsibility for the day-to-day operation of all components of the department(s) and integration into the hospital’s network, personnel, and planning, budgeting, marketing, clinical review and committee structure. Assumes leadership role planning for the department(s) including but not limited to personnel, performance improvement, patient safety, regulatory compliance, programs/services, and physical plant issues.

Requirements

• Graduate of an accredited professional nursing program.
• Registered Nurse with current license to practice in the state of Pennsylvania or seeking licensure through endorsement.
• Minimum of three (3) years clinical experience with demonstrated leadership abilities required.
• Sound clinical knowledge in area to be managed.
• Strong interpersonal skills.
• Demonstrates ability in Human Resources and Financial Resource Management.
• Current BLS certification.
• Basic computer skills.

Nice To Haves

• Bachelor of Nursing preferred.
• Enrollment in Bachelor of Nursing program required upon hire or at time of promotion.
• Bachelor of Nursing required within 5 years of hire or promotion.
• Master's degree preferred.

Responsibilities

• Assumes 24-hour responsibility/accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served by assigned department(s).
• Performs direct administrative functions for assigned department(s).
• Develops, implements and evaluates short and long range of performance improvement and operational goals and objectives for the department(s).
• Implements policies, procedures, rules, regulations, and recommended practices and ensures that clinical practice standards are met.
• Analyzes and responds accordingly to unit specific performance, outcome, and financial data.
• Develops capital and operational budgets in collaboration with Finance, hospital and Service line leadership.
• Selects, motivates and retains staff; initiates formal recognition plan.
• Responsible for developing and evaluating staffing based on patient care needs while maintaining costs within budget.
• Maintains departmental records for administrative and regulatory purposes.
• Facilitates unit-based councils, participates in network councils, leads projects for performance improvement and organizes monthly staff meetings and committee meetings.
• Enhances job knowledge by remaining current in trends in the health care industry and specialty areas.
• Works closely with appropriate medical staff leadership and members in the development and attainment of departmental goals.
• Promotes an environment that fosters inquiry and creative thought, nursing education, development and application of evidence-based practice initiatives and maintenance of staffing competencies.
• Reviews performance of staff, assures staff competency and initiates remedial actions, when appropriate.

Benefits

• St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row.
• For the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award.
• In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024.
• Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager