Patient Care Liaison - Emergency Department

Garnet Health•Mechanicstown, NY

1d•Onsite

About The Position

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Liaison on our Emergency Department team at/in Garnet Health Medical Center- Middletown.

Requirements

High School Diploma or equivalent required
Excellent communication skills
Experience working in a hospital or healthcare setting
Strong problem-solving skills
Must enjoy working with the public
Basic computer skills
Must attend hospital crisis training program within 3 months of hire or transfer and annually thereafter.
Prolonged, extensive or considerable standing/walking.
Lifts, positions, pushes and/or transfers patients.
Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
Can withstand long periods of sitting, standing and/or constant walking.
Ability to lift 10 lbs.
Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks.
Possesses critical thinking, analytical skills and flexibility.
Ability to multi-task.
Required detailed attention to work in an environment where interruptions cannot be controlled.
Demonstrates sensitivity to customer needs and expectations.

Nice To Haves

Advanced education in business, medical, or secretarial studies preferred.
Medical Terminology experience preferred
Bilingual (Spanish) preferred

Responsibilities

Welcome patients as they enter the Emergency Department and orient them to the processes that will occur during the visit.
Attend to the needs of visitors and patients entering the hospital through the Emergency Room entrance.
Keep patients, families, or visitors waiting in the ED waiting room informed about next steps.