Patient Care Lead

Memorial Eye Institute•Harrisburg, PA

8d•Onsite

About The Position

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are currently seeking a personable, energetic, professional Patient Care Lead to join our outstanding team! The Patient Care Lead is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of demographic and insurance related data, and training of the from desk team. The Patient Care Lead will provide daily reports as directed and ensure end of day processes are complete. This position essential function is to ensure all members of the front desk always create and maintain a positive customer service experience.

Requirements

Must be at least 18 years of age
Have a nurturing and caring demeanor
The ability to clearly communicate; strong verbal, written and typing skills are required.

Responsibilities

Makes weekly schedules for front office.
Trains and supervises front office staff (check-in, check-out, customer service, appointments, and any other necessary administrative functions necessary to running a high functioning front office).
Makes monthly schedule for administrator, on or before the 15th of each month, notifying staff of vacations, meetings, etc.
Manages check-in, check-out, appointment book, and customer service, and scheduling of front desk staff.
Responsible for all kiosk management, insurance, refractions, and forms uploads.
Responsible for all front desk voids on Kiosk and Allscripts.
Verifies and signs off on all daily (time of service) cash collected by front desk staff.
Responsible for management of petty cash.
Responsible for maintaining a current list of all products and cost sold at front desk.
Coordinates with clinical manager to ensure a smoothly running office.
Reports daily to billing manager concerning the daily schedule, proposing solutions to any scheduling challenges and reporting on no shows.
Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
Provides back-up to front office staff.