Patient Care Coordinator (Waco, TX)

Ennoble Care•Waco, TX

8h•Onsite

About The Position

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. They offer a continuum of care for those with chronic conditions and limited mobility, including remote patient monitoring, behavioral health management, and chronic care management. Ennoble Care is seeking a full-time, experienced Patient Care Coordinator to work out of their Waco, Texas office, aligning with their motto, "To Care Is An Honor". This position is responsible for ensuring high-quality care services by working with clinicians, staff, and patients to achieve healthcare goals and maintain open communication. The Patient Care Coordinator will play an important part in providing exceptional care by managing individual care providers, including scheduling and providing support for caregivers and families.

Requirements

Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be able to work full-time, Monday through Friday, 8:30am-5:00pm, on-site in Marlton, New Jersey
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Knowledge of basic healthcare terms, conditions, roles, and basic care principles
Candidate must be able to pass a drug screen
Candidate must be able to pass a background check
Have a positive attitude
Adapt positively to change
Be a team player
Be willing to learn new skills on a continuous basis
Experienced Patient Care Coordinator
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended

Responsibilities

Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner