Patient Care Coordinator

UnitedHealth Group•Walnut Creek, CA

29d•Onsite

About The Position

The Patient Care Coordinator will be performing registrations for Urgent Care. This position is part-time (26hrs/week), Monday - Friday. Employees are required to work Monday - Friday from 4:00pm – 8:15pm PST. It may be necessary, given the business need, to work occasional overtime, holidays & weekends. Our office is located at 1450 Treat Blvd, Walnut Creek, CA. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School Diploma/GED
2+ years of customer service experience
Ability to work Monday - Friday from 4:00pm – 8:15pm PST

Nice To Haves

1+ years of electronic health record experience
1+ years of experience with prior authorizations
Experience with using Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting
Ability to perform basic mathematics for financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Strong interpersonal, communication, and customer service skills

Responsibilities

Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage
When contacting payers directly, utilizes approved scripting
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Trains staff on computer systems, new processes, payer updates and assigned reporting
Functions as a Superuser for primary computer systems
Proactively identifies and leads department improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas