Patient Care Coordinator

Juniper Services • Reno, NV

3d • Onsite

About The Position

Great Basin Oral & Facial Surgery is seeking an experienced and compassionate part-time Dental Patient Care Coordinator skilled in managing patient relations, scheduling, and treatment coordination within busy dental practices. Adept at creating a welcoming environment, explaining treatment plans, verifying insurance, and ensuring smooth communication between patients and clinical teams. Known for strong organizational skills, attention to detail, and a commitment to delivering exceptional patient experiences. Proficient in dental software systems and dedicated to supporting efficient, patient-centered care. A Dental Patient Care Coordinator serves as the primary point of contact between patients and the dental practice. This role ensures a smooth and positive patient experience by managing appointments, coordinating treatment plans, handling billing inquiries, and maintaining effective communication between patients, dentists, and staff. The coordinator plays a key role in supporting both administrative and clinical operations to enhance patient satisfaction and office efficiency.

Requirements

• High school diploma or equivalent
• Previous experience in a dental or medical office setting strongly desired
• Knowledge of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software and Microsoft Office Suite
• Excellent communication, organizational, and multitasking skills
• Strong attention to detail and ability to maintain patient confidentiality
• Customer service-oriented attitude with a focus on patient care and satisfaction

Nice To Haves

• associate degree or dental office training preferred

Responsibilities

• Greet and assist patients in person, over the phone, and via email with professionalism and empathy
• Schedule, confirm, and manage patient appointments using dental practice management software
• Coordinate patient flow to ensure timely and efficient service delivery
• Review and explain treatment plans, procedures, and financial options to patients
• Verify insurance coverage, process claims, and handle billing or payment inquiries
• Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies
• Communicate with dental providers and clinical staff to ensure accurate information exchange
• Follow up with patients regarding treatment plans, recalls, and outstanding balances
• Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys
• Assist with front office administrative tasks such as filing, data entry, and inventory management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED