Patient Care Coordinator

Capital Orthopaedics And Sport•Clive, IA

1d•Onsite

About The Position

Capital Orthopaedics & Sports Medicine (COSM) is seeking a Patient Care Coordinator to join our team. This is a fast-paced, patient-facing position responsible for coordinating appointments, referrals, surgery scheduling, and other administrative aspects of the patient experience. The ideal candidate is organized, detail-oriented, professional, and enjoys working with patients, physicians, clinical staff, and outside facilities. Strong communication and customer service skills are essential, as this position serves as an important point of contact for our patients and healthcare partners.

Requirements

High school diploma or GED required
1–3 years of experience in a medical office, healthcare facility, or high-volume customer service environment
Medical terminology knowledge required; orthopaedic terminology preferred
Experience with medical office procedures and/or insurance preferred
Knowledge of ICD-10 and CPT coding preferred
Knowledge of HIPAA requirements
Excellent verbal and written communication skills
Strong customer service skills and a professional demeanor
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong attention to detail and organizational skills
Ability to understand and follow detailed oral and written instructions
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, as well as Adobe Acrobat
Typing speed of 30–40 words per minute

Nice To Haves

orthopaedic terminology
Experience with medical office procedures and/or insurance
Knowledge of ICD-10 and CPT coding

Responsibilities

Provide exceptional customer service to patients, physicians, clinical staff, vendors, and outside facilities
Coordinate patient scheduling in partnership with clinical staff to ensure appointments are scheduled appropriately
Answer a high volume of incoming telephone calls and triage calls to determine the appropriate level of urgency
Complete patient pre-registration, including obtaining demographics, insurance, and other information needed for efficient claim processing
Schedule surgeries, outpatient testing, and other services
Process and coordinate internal and external referrals and ensure requests are complete and documented in a timely manner
Review referrals, orders, and second-opinion requests for completeness and follow up when additional information is needed
Provide administrative support to the clinical team for referrals, surgical orders, outpatient testing, and external services
Monitor and coordinate no-shows, cancellations, and rescheduled appointments in accordance with company policies
Prepare surgical reports and other documentation for physicians and clinical staff
Scan and maintain documentation in appropriate patient records
Respond to information requests from patients, healthcare facilities, vendors, and other internal and external contacts
Monitor referral patterns and provide appropriate reports to leadership
Assist with Workers’ Compensation coordination for surgeries and other services
Assist with collection of outstanding patient balances and bad debt
Maintain HIPAA, privacy, confidentiality, and compliance standards
Perform general clerical duties and other responsibilities as assigned