Patient Care Coordinator - Waterloo Family Dental

dentalcorp•Waterloo, ON

4d•Onsite

About The Position

At Waterloo Family Dental, we’re more than a dental practice, we’re a close‑knit, patient‑first team caring for smiles at every stage of life. From first teeth to lifelong care, we combine clinical excellence with a warm, family‑friendly approach in the heart of Waterloo. If you’re passionate about dentistry, teamwork, and making every patient feel truly cared for, you’ll feel right at home here. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner