Patient Care Coordinator - Alderney Dental
About The Position
Alderney Dental, conveniently located in the historic Stern Building, has been serving the Dartmouth community since 1982. This modern dental office combines the historic charm of its building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays. The welcoming team at Alderney Dental Group is looking for a passionate and caring Dental Administrator to join their busy and established family-oriented practice located in the heart of Downtown Dartmouth. The office is conveniently situated on a major bus route and across the street from the ferry terminal, making it easy to locate and close to many great restaurants. The company offers opportunities for growth through award-winning education, hands-on experience, and professional development. They provide competitive pay with annual reviews, RRSP matching, and a comprehensive total-rewards package including gym discounts, insurance savings, entertainment deals, and access to their Employee and Family Assistance Program. They foster a culture of shared expertise, collaboration, and utilization of modern technology, tools, and systems to focus on patient care, professional development, and practice growth, all within a flexible, work-life balanced environment. Their purpose is to provide the best care for patients by empowering their people and practices with resources and technology to deliver exceptional care and patient outcomes, aiming to transform healthcare in Canada.
Requirements
- Minimum 1 year of Dental Administration experience is required
- Experience with dental software programs is required
Nice To Haves
- Clinical background is considered an asset
Responsibilities
- Welcome and assist patients upon arrival, creating a warm and positive first impression
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps
- Effectively manage the recall system and maintain accurate, up-to-date patient records
- Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
- Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Benefits
- personal days
- additional paid holidays
- Medical/dental benefits
- award-winning education
- hands-on experience
- real recognition
- proven pathways that grow your expertise
- Competitive pay with annual reviews
- RRSP matching to grow your future
- comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more
- access to our Employee and Family Assistance Program
- Career development with industry-leading CE
- social and networking events
- flexible, work-life balanced environment that supports your professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
