Patient Care Coordinator

Intune Physical Therapy•Omaha, NE

8d•Onsite

About The Position

Rehab Guru has built a strong reputation in the Omaha area for thoughtful, patient-centered physical therapy rooted in strong clinical relationships and high-quality care. As part of Intune Physical Therapy, Rehab Guru is supported by a broader organization that invests in clinicians, strengthens local operations, and helps teams continue delivering excellent care without losing what makes their clinic unique. You will be employed by Intune Physical Therapy and work locally under the Rehab Guru brand. Are you a welcoming, organized individual with excellent customer service skills? Join our physical therapy clinic team as a Patient Care Coordinator where you'll be the first point of contact for our patients. We're seeking a detail-oriented professional who can create a positive first impression while efficiently managing administrative responsibilities to ensure our clinic runs smoothly and our patients feel valued from the moment they walk through our doors. We are open to part-time and full-time shift preferences.

Requirements

High school diploma or equivalent required
1-2 years of medical office or customer service experience
Knowledge of medical terminology and healthcare office procedures
Proficiency with electronic medical records systems and practice management software
Strong computer skills, including Microsoft Office applications
Excellent verbal and written communication skills
Outstanding organizational abilities and attention to detail
Ability to multitask effectively in a fast-paced environment
Professional appearance and positive, friendly demeanor

Nice To Haves

associate's degree preferred
Knowledge of medical insurance and billing procedures preferred

Responsibilities

Greet and check in patients, verifying insurance and collecting required documentation
Schedule and confirm appointments, managing the therapists' calendars effectively
Answer phones professionally and direct calls appropriately
Process patient payments and manage daily financial transactions
Verify insurance benefits and obtain necessary authorizations
Manage electronic medical records and ensure patient information is accurate and up-to-date
Coordinate with clinical staff regarding patient flow and scheduling
Maintain a clean and welcoming reception area
Handle general office duties including patient documents and supply management
Assist with insurance claims processing as needed
Participate, as requested and with reasonable notice, in community outreach, local events, patient education, employer/school outreach, or relationship-building activities that support clinic growth, brand awareness, and community engagement. Frequency may vary by market, business need, and role