Patient Care Coordinator - Non Credentialed
About The Position
BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. This role acts as a liaison between the front and back of the hospital, facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff. Key responsibilities include triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both hospital locations. The ideal candidate is committed and passionate about enriching lives through remarkable care for pets, thrives in a fast-paced, dynamic, and rewarding work environment, and is a team player who enjoys working collaboratively to provide quality care for pets.
Responsibilities
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback for both locations
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Associates are leveled by their skillset and move up in level as they gain more skills and experience
- Talent development programs
- Leadership workshops
- Endless opportunities to advance in their career as a member of Mars Veterinary Health
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Clinicians have access to over 2,000 medical journals
- Medical, dental, vision, and life insurance options
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Paid time off
- Floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
