Patient Care Coordinator (WIVA)

Casper Medical Imaging & Outpatient Radiology•Casper, WY

6h•Onsite

About The Position

The Patient Care Coordinator will be a self-motivated, self-starting, leader. Excellent communications to keep everyone updated and engaged in all aspects of the interventional and vascular office. Exceptional interpersonal skills in resolving complex and potential conflicts arising during any special, urgent, or untimely added procedures/patients. Providing optimal support to interventional and vascular patients & referring physicians and serving as back-up support to other scheduling modalities. Works closely with office supervisor, department supervisors, PA-Cs’ and physicians to ensure physician/clinician and patient appointment preferences are met. The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stellar level with one another as co-workers, but even more important is our patience and referring providers. We practice PATIENT with our peers and all individuals we come in contact with within our scope.

Requirements

Knowledge of clinic policies and procedures.
Knowledge of medical terminology and insurance practices.
Knowledge of computer programs and applications.
Knowledge of grammar, spelling and punctuation to communicate in written format.
Knowledge of CPT and ICD-9 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines.
Skill in effective personnel management including training staff and delegating duties.
Skill in trouble-shooting insurance problems and appealing claims.
Skill in maximizing insurance collections.
Skill in written and verbal communication.
Ability to work effectively as a team member with physicians and other staff.
Ability to flexibly respond to changing demands.
Ability to plan, organize, prioritize and direct the work of others.
Ability to identify claims problems and recommend solutions.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to communicate clearly and concisely with both written and verbal communication.
Ability to process written and verbal communication instantaneously.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Responsibilities

Answering multiple phone lines
Working in multiple different electronic systems via computer
Top notch customer service to all patients, referring physicians as well as intra department co- workers.
Establishing and maintaining interpersonal relationships
Securing required patient demographics.
Securing required documentation for procedure
Validating demographic information for completeness and accuracy.
Maintains the strictest PHI and HIPAA confidentiality & complies with all CMS requirements.
Evaluating information to determine compliance with standards
Responsible for work outcomes and results
Documenting all necessary information in the computer systems.
Coordination of patient through the continuum of care.
Actively supports departmental and corporate strategic plans and goals.
Requires meeting strict deadlines.
Conflict management when dealing with unpleasant, angry or discourteous people.
Management of one’s own time.