Patient Care Coordinator - Medical
About The Position
The Jamestown Family Health Clinic is seeking a professional, compassionate, and customer-service-focused Patient Care Coordinator (PCC) to join our healthcare team. The Patient Care Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the clinic. This position is ideal for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and takes pride in providing exceptional service. The PCC will provide patient care coordination and customer service while performing a variety of receptionist, clerical, financial, and administrative functions in support of our patients and business office. Typical duties include answering and routing telephone calls, scheduling appointments, interacting with patients, collecting co-payments and outstanding balances, posting payments, and verifying and updating insurance information.
Requirements
- High School Diploma or equivalent required
- Two (2) years of customer service required
- one (1) year of reception experience in a clinic setting preferred.
- Basic money handling/management, and office equipment experience.
- Computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 wpm.
- Exceptional interpersonal skills including effective verbal and written communication.
- Excellent organization skills and the ability to prioritize multiple tasks.
- Must be able to successfully pass criminal background investigation.
Nice To Haves
- Associates Degree preferred.
- Washington State Medical Assistant Certification eligibility for level A. C. E. preferred.
- Knowledge of medical terminology and medical billing processes preferred.
- Effective time management, decision-making, and problem solving skills.
- American Indian/Alaska Native preferences apply.
Responsibilities
- Quickly and accurately route and manage incoming calls from multi-line phones including the composure and routing of messages.
- Greet patients and visitors in a timely, professional, courteous, and friendly manner.
- Check patients in for their appointments quickly and accurately.
- Collect, verify, and input patient demographic data and insurance information.
- Schedule patient appointments in the correct format for 25+ providers.
- Scan insurance cards into the electronic health record.
- Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.).
- Accurately collect and post patient co-payments.
- Participate in clinic meetings.
- Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPPA.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
