Patient Care Coordinator (Front Desk)

Upperline Health•Rogers, AR

11d•Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in Rogers, Arkansas. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Requirements

Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
Must be an effective communicator with excellent grammar and interpersonal skills
Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
Demonstrated experience as a motivated and dedicated team member with a stable work history
Thrives in a fast-paced collaborative environment
Reliable transportation and the ability to pass a drug test and a background check is required

Nice To Haves

Prior experience working in a podiatric or orthopedic practice is preferred
Medical billing and coding experience is highly preferred
Experience working in an EMR, Athenahealth is preferred

Responsibilities

Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
Assist patients with scheduling appointments
Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
Retrieve and file patient records as needed
Collect payment from patients
Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
Responsible for office supply inventory, including checking, ordering and stocking supplies
Protect patient rights by maintaining confidentiality of patient records
Contribute to team effort by assisting with additional duties and when support is requested