Patient Care Coordinator

Beltone•Saint Cloud, FL

9d•Onsite

About The Position

Come work in a fast-paced environment that offers high energy and a high volume of traffic with a company that is rapidly growing! At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.

Requirements

High School diploma or equivalent is required.
Must be proficient in MS Office.
Willing to work flexible hours/days.
Team player with an enthusiastic and positive attitude

Nice To Haves

2 years’ office experience is preferred.
2 years’ sales and customer service experience preferred.
Applicable experience includes candidates with employment history of: Medical Receptionist, Receptionist in healthcare office, Front Desk Reception

Responsibilities

Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
Successfully utilize the scheduling system to maximize test opportunities for the office.
Actively call current, past and potential patients through identified sources.
Track and report appointment results.
Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
Responsible for professionally answering incoming phone calls and messages, as well as follow-up activities with patients.
Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
Verify patient eligibility and submit insurance claims.
Manage process until claim is funded.
Reconcile cash balance and manage Accounts Receivable and Accounts Payable, including making bank deposits.
Maintain a clean and welcoming office and work environment.