Patient Care Coordinator (Surgery)

BluePearl Vet, LLC•Kentwood, MI

3d•Onsite

About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. This role acts as a liaison between the front and back of the hospital, facilitating client/patient flow, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls. Evening, weekend, and holiday work may be required.

Requirements

Must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Experienced Patient Care Coordinator

Responsibilities

Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between multiple specialties
Manage Cornerstone hospital census
Facilitate discharge appointments for all services
Perform patient discharges in coordination with the technical team
Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Receive and address patient care telephone calls from the general public
Call previous day's ER clients for follow-up feedback for both locations