Bilingual Patient Care Coordinator

PAX Health•Fairfield, NJ

1d•Onsite

About The Position

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being. We are seeking a highly organized and compassionate Patient Care Coordinator to join our team. The Bilingual (English/Spanish) Patient Care Coordinator holds a pivotal role in managing both patient care and administrative tasks. Their primary objective is to ensure that patients receive exemplary support and assistance throughout their healthcare journey. We have full-time and part-time available. Part-time is 20 hours per week, Monday through Friday from 3pm-7pm. Full-time is 40 hours per week, Monday-Friday 8am-4pm.

Requirements

Must speak English/Spanish
High school diploma or equivalent.
Proficiency in Word, Excel, and Google Suite.
Proficiency in Electronic Health Records (EHR) software.
Excellent organizational and time management skills
Strong interpersonal communication skills
Strong attention to detail and organizational skills.
Punctuality and efficiency paired with empathy and interpersonal skills.

Nice To Haves

Completion of a Healthcare Administration certificate program preferred
3+ years of experience working as a medical receptionist/administrative assistant in the healthcare field

Responsibilities

Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EHR system.
Schedule appointments and address patient inquiries via various channels.
Register and check-in patients in a timely manner through virtual check-in systems or in-person.
Prepare necessary documents for the visit and ensure authorization coverage and payment for each visit.
Maintain accurate financial records by updating patient financial information, recording, and collecting patient charges, and providing receipts for payments.
Manage insurance claims and maintain accuracy of patient records in the Electronic Health Record (EHR) system.
Provide support for patients encountering telehealth or technological challenges.
Monitor online referral platforms and respond to incoming faxes promptly.
Notify providers of patients' late arrival; reschedule and/or make other accommodations when necessary.
Address patient needs, including prescription refills, prior authorizations, and medical record transfers.
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
Helps patients in distress by responding to emergencies.
Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for follow ups, re-evaluations, etc.
Other duties as assigned