Patient Care Coordinator

Hospital for Special Surgery•New York, NY

18h•Onsite

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 Years Healthcare/Medical-Medical Secretary experience
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance

Nice To Haves

Experience with Epic preferred
Familiarity with medical terminology, preferred

Responsibilities

Answers phones and greets patients courteously, clearly, and efficiently.
Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office’s protocol.
Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary.
Schedules appointments and ancillary services accurately, following the provider’s protocol as directed by the physician or office manager.
Coordinates referral processes with accuracy and urgency.
Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.
Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed).
Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed.
Ensures all information is collected from patients to ensure timely billing.
Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams.
Accurately scans patient records per hospital guidelines.
Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.
Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.
Learns and adapts to new systems, policies and technologies relevant to office operations.
Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
Takes initiative to resolve issues and assist colleagues.
Adapts to workflow changes and supports team productivity.
Fulfills a lead role in the office when covering for Office Manager during time off.
Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed.