Patient Care Coordinator

Specialty1 Partners•Fort Myers, FL

3d•Hybrid

About The Position

Our office, Southwest Florida Oral Surgery - Fort Myers in Fort Myers, FL is seeking a Patient Care Coordinator to join our busy specialty practice. This role also brings an exciting change of scenery — you’ll get to travel to our beautiful Cape Coral and Naples locations while expanding your professional network! Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors.

Requirements

1-2 years of proven experience as front desk representative, agent or relevant position.
Familiarity with office machines (e.g fax, printer ect.).
Strong communication and people skills.
Good organizational and multi-tasking abilities.
Problem-solving skills.
Customer service orientation.
A high school diploma.
Desires to help your patients.

Nice To Haves

Resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve.
Team player that is adaptable to new and challenging tasks.
Enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence.

Responsibilities

Making a positive and lasting first impression.
Bridging the gap between customer obsession and clerical management.
Dealing with complaints and giving accurate information.
Making guests and visitors feel comfortable and valued during their visit.
Welcoming patients to the dental office.
Maintaining accurate patient records.
Answering all incoming calls and redirecting them or keeping messages.
Check, sort and forward emails.
Keep updates records and files.
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.).
Some travel to our Cape Coral and Naples location as needed.
Facilitate/coordinate other office responsibilities as needed.