Patient Care Coordinator (Temporary)

Skin And Cancer Institute•Murrieta, CA

3d•Onsite

About The Position

Skin and Cancer Institute is seeking dedicated professionals for the role of Patient Care Coordinator. This position is crucial for managing front desk operations, ensuring a welcoming environment, and supporting both patients and clinical staff. The ideal candidate will be passionate about dermatology, possess excellent communication and organizational skills, and be committed to patient care and confidentiality.

Requirements

Strong customer service and interpersonal skills
Effective verbal and written communication skills
Knowledge of primary and secondary insurance types, billing, and documentation procedures
Proficiency in Microsoft Office and EMA software and Lightspeed
Ability to stay focused on tasks while working in dynamic situations
Ability to maintain HIPAA confidentiality and professionalism
Confidently and professionally ask for and process financial payments
High school diploma or equivalent required
Familiarity with HIPAA regulations and healthcare operations

Nice To Haves

1–2 years of experience in a medical office or customer service role preferred
Additional training or certification in medical office administration is preferred

Responsibilities

Greet patients professionally and courteously, check patients in and out.
Collect required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
Maintain a clean, organized, and professional reception area.
Schedule, confirm, and adjust patient appointments.
Maintain and update provider schedules.
Anticipate and respond appropriately to schedule changes.
Verify primary and secondary insurance prior to scheduled visits.
Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
Enter correct payer ID, payer name, and address information into EMA.
Update and maintain the PA log.
Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
Process cosmetic sales through Lightspeed POS.
Obtain and document CCOF forms when applicable.
Accurately document payment notes; balance and reconcile daily payments.
Prepare and generate superbills accurately and in a timely manner.
Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone.
De-escalate and resolve patient concerns and grievances.
Ask every patient for a Google review.
Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information.
Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.
Support clinical and administrative staff with daily operational needs.
Perform other duties as assigned.