Patient Care Coordinator - Brooklyn & Queens

ModernMD Urgent Care•New York, NY

1d•Onsite

About The Position

Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.

Requirements

High school diploma or equivalent (minimum required).
Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
Strong customer service skills with a friendly and positive/enthusiastic presentation.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.

Nice To Haves

Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.

Responsibilities

Greet patients upon entering the center.
Register patients for visits carefully and efficiently.
Verify patient insurance and collect patient payments accurately.
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Organize office supplies at the front desk according to company best practice, restocking as needed.
Ensure the cleanliness and appearance of the waiting area for patients.
Complete daily procedure checklists.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Engage in local marketing and marketing events, as needed.
Respond to and execute on email communications timely.
Assist with intake duties when back-office staff are not available, including but not limited to: Collecting vitals, physical stats, and medical history. Performing point-of-care testing. Retrieving lab and ancillary test results for review by provider. Documenting any clinical services performed in the EMR. Ensuring patients are roomed, examined, and discharged timely.
Assist with scribe duties, including but not limited to: Assist providers with real-time documentation of patient encounters in the EMR. Prepare and update patient charts before and after visits. Document clinical notes including history, exams, and treatment plans as directed. Enter orders (labs, meds, referrals) per provider instruction and policy. Maintain patient confidentiality and comply with HIPAA and documentation standards.
Additional responsibilities as assigned.