Patient Care Coordinator

SALT Dental Partners • Post Falls, ID

23h • Onsite

About The Position

Join Our Team as a Patient Care Coordinator! Do you thrive in a fast-paced environment where no two days are the same? Our busy and successful orthodontic practice is looking for a Patient Care Coordinator who can juggle multiple priorities with a smile. We’re seeking someone who is: Confident on the phone and in person, with excellent communication skills. A true team player who supports coworkers and patients alike. Comfortable handling sensitive information with professionalism and HIPAA compliance. Quick to learn, adaptable, and ready to manage many responsibilities at once. Positive, approachable, and genuinely loves helping people. As the face of our front desk, you’ll keep our schedule running smoothly, support patients and their families, and ensure every visit starts with a great experience. If you enjoy staying busy, multitasking with ease, and being part of a supportive team, this is the role for you!

Requirements

• Extremely personable and able to quickly build rapport with patients and families
• Team-oriented, with a “team before self” mindset
• Comfortable multitasking in a fast-paced environment
• Highly motivated to learn and grow within the role
• Skilled with computers/tablets and able to type quickly and accurately
• Experienced in customer service
• Experienced in an office setting
• Professional and mindful of patient privacy and HIPAA compliance
• 1+ year customer service (required)

Nice To Haves

• Familiar with dental or orthodontic environments
• 1+ year office setting (preferred)
• Computer skills (preferred)
• High school diploma or equivalent (preferred)

Responsibilities

• Greeting patients and families with warmth and enthusiasm
• Answering, managing, and returning phone calls promptly and professionally
• Checking patients in for their scheduled appointments
• Scheduling and confirming appointments using our practice software
• Verifying insurance and assisting with billing and collections
• Processing financial transactions, balancing statements, invoices, and payments
• Handling accounts payable and maintaining accurate records
• Supporting patient education and motivation throughout treatment
• Keeping the office clean, organized, and inviting for patients and team members

Benefits

• Health and dental insurance
• Vision insurance
• 401(k) with matching
• PTO
• Employee discount
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED