Patient Care Coordinator

Wellbe Senior Medical•Baldwin, PA

8d•$20 - $22•Onsite

About The Position

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is underserved and faces challenges with access to overall health care. WellBe brings care to the patient, rather than trying to bring the patient to the care. WellBe’s Care Model provides members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home, as well as delivering and coordinating across the entire care continuum. Our Patient Care Coordinators are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. PCAs are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments, and coordinating diagnostic tests. They also act as a community resource, work to engage patients that are not currently engaged, and contribute complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Requirements

High school graduate or GED
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills

Nice To Haves

MA Certification-Preferred

Responsibilities

Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format.
Acts as a community resource for the patient.
Conduct patient scheduling, registration and eligibility verification.
Manage patient medical records as appropriate.
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate.
Answer patient non-clinical questions and explains the process.
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR.
Provide positive customer service and treat all patients and staff with respect.
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged.
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings.
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS).
Completes next day visit chart prep.
Utilize reporting to help providers track, meet and exceed team goal.
Other tasks needed to accomplish team’s objectives/goals.