Patient Care Coordinator

Cedar Recovery•Knoxville, TN

1d•Onsite

About The Position

The purpose of this role is to facilitate friendly and efficient throughput of patients entering the facility. Your involvement will include helping patients to navigate entry into treatment, coordinating follow-up visits, and supporting the continued ongoing activities in the patient’s recovery journey. Our mission is to solve the opioid crisis and repair the communities we serve by providing addiction treatment that works.® All Cedar Recovery employees are expected to fulfill our care values: Love Unconditionally, Forgive Habitually, and Demonstrate Mercy.

Requirements

High school diploma or equivalent
Previous medical office experience preferred
Valid driver’s license
Exemplary communication skills by phone or in person
Knowledge and use of commonly used office equipment
Basic math skills
Knowledge of confidentiality and information release protocols
Ability to manage multiple tasks
Must pass a criminal background check

Responsibilities

Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments.
Executing and overseeing coordination of care documents on behalf of patients.
Sending and tracking Prior Authorizations including maintaining tracking spreadsheet.
Assist patients with insurance forms.
Inform patients about any financial responsibilities.
Collect and account for patient fees, enforcing fee collection policies.
Conduct monthly insurance eligibility and demographic updates.
Assist with visitor and vendor identification, logging building entry.
Maintaining proficient computer manageability for scheduling, changing and canceling appointments.
Acts as support for the Medical Assistant.
Maintain an organized waiting area and report suspicious activity to leadership and/or security.
Assist in maintaining indoor and outdoor facility cleanliness.
Verify patient identification.
Assist with entries in Central Registry such as patient pictures, admissions, discharges.
Perform general clerical tasks such as filing, scanning, copying and medical records requests.
Schedule patient appointments with the providers.
Maintain office supply inventory.
Participate in Treatment Team meetings, if necessary.
Create and type documents as needed.
Completes additional training (in-house or external) consisting of a minimum of eight clock hours annually.
Meet attendance and punctuality standards for scheduled shifts.
Perform other duties as assigned.
Run work-related errands such as mail and bank.
Comply with state and federal rules regulating Opioid Treatment Programs (OTPs), as well as best practices outlined by ASAM, SAMHSA, and CARF.