Patient Care Coordinator
About The Position
Optum NY/NJ is seeking a Patient Care Coordinator to join their team in New York, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization to help patients live healthier lives. The organization believes in offering an exceptional career and empowering employees to live their best lives at work and at home. This role offers the fulfillment of advancing community health with the excitement of contributing new practice ideas and initiatives that could improve care for millions of patients nationwide. The company culture emphasizes Caring, Connecting, and Growing together. Optum Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The Patient Care Coordinator will support the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma or GED
- 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or Healthcare Experience
- Ability to travel 10%25 to 34 Street and 37Street if needed for coverage
Nice To Haves
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients and visitors in a prompt, courteous and helpful manner
- Verifies insurance information, address and phone number of the patient, registers new patients
- Arrives patients on the computer for scheduled appointment
- Follow the payment Security policy and procedures according to Optum Medical guidelines
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Schedules patients for future appointments
- Answers telephone, takes messages for the practice
- Confirms new patient appointments for the next day
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Ability to obtain authorizations for medications
- Post payments received in practice management system and provide system-generated receipts
- Schedule appointments using approved scheduling guidelines
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Performs related work as required
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
