Patient Care Coordinator- Lewes Delaware
About The Position
Join our dedicated team as a Patient Care Coordinator at Aquacare Physical Therapy and make a meaningful impact in our patients' lives. We are looking for someone passionate about providing exceptional service and creating a welcoming environment for patients. Aquacare & Fitness Forum Physical Therapy has proudly delivered premier outpatient physical therapy services across Maryland and Delaware as a locally owned and operated practice for over 26 years. We’re committed to helping our clinicians specialize in their fields of interest—supporting professional growth through mentorship and continuing education. Our specialty services are designed to meet the diverse needs of our community and include: Orthopedic Rehabilitation, OP Home Visits (PT PLUS), Aquatic Therapy, Sports Rehabilitation (Aquacare Athletics), Balance & Vestibular Therapy, Dance Rehabilitation, Lymphedema Treatment, Neurological Rehabilitation, Pelvic Floor Therapy, and Women’s Health. At Aquacare & Fitness Forum PT, you’ll be part of a collaborative, patient-centered team that values quality care and clinical excellence.
Requirements
- High school graduate or equivalent.
- Strong customer service and multitasking skills.
- Knowledge of healthcare terminology and basic office procedures.
- Ability to maintain confidentiality and use computer applications effectively.
- Excellent organizational and communication skills.
- High attention to detail.
- Proficiency with Microsoft Office and Google Sheets.
- Prolonged sitting and computer use.
- Ability to lift up to 15 pounds.
- A welcoming and empathetic approach that ensures patients feel comfortable and valued.
- Problem-solving skills and adaptability to manage patient needs.
- Proactive attitude to enhance patient satisfaction.
- Dedication to high standards of patient care and team contribution.
- Flexibility in a fast-paced environment.
Nice To Haves
- Experience in physical therapy or healthcare office preferred.
Responsibilities
- Welcome patients and visitors with a pleasant demeanor.
- Schedule appointments efficiently.
- Assist patients with paperwork and outcome measures.
- Collect copayments and reconcile daily postings.
- Address patient questions and redirect as needed.
- Maintain a neat reception area.
- Complete reports and follow-ups accurately.
Benefits
- Mentorship
- Continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
